Terms of Service

1. Who these terms are between

These terms are an agreement between you (the engineer using the service) and the operator of JobProof, JOBPROOF LIMITED, a company registered in England and Wales under company number 17415834, whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. They are governed by the law of England & Wales. By creating an account or using the service, you accept these terms.

2. What JobProof is

JobProof is a professional tool that helps qualified UK electrical and gas engineers produce their statutory certificates quickly and accurately. The service uses AI vision to help read consumer units and appliance data and to check entries against BS 7671 and the relevant gas regulations.

The AI helps; you decide. The AI is an assistant - it reads, reminds, and flags possible issues to give you an extra layer of checking. It does not replace your professional judgement. Every reading, finding and certificate is your responsibility.

3. You must be a qualified, registered engineer

To use JobProof to issue certificates you must be a competent, qualified engineer, appropriately registered (for example with Gas Safe Register, NICEIC or NAPIT for the relevant work). You must complete our trade check before issuing certificates. You must not use the service to produce certificates for work you are not qualified or registered to certify.

4. Your account and sign-in

You create an account with an email address and a password, and you verify sign-in with a 6-digit one-time code sent to your email. The app also offers an optional device lock (a short PIN and, if you enable it, your device's biometric unlock) which stays on your device and is never sent to us. You are responsible for keeping your login details secure and for all activity under your account. Tell us immediately if you believe your account has been accessed by someone else.

5. Your responsibility for every certificate

You are solely responsible for the accuracy, completeness and validity of every certificate you issue through JobProof. In particular, you must:

• carry out the actual inspection or work to the required standard;
• enter your readings and findings accurately and honestly;
• verify every AI-extracted or AI-suggested value against the physical installation before you rely on it;
• apply your own professional judgement and not rely on the AI as a substitute for it;
• not falsify readings, photographs, findings or signatures.

When you sign a certificate, that certificate is yours as the certifying engineer. You are the responsible person for it, not JobProof.

6. What we do and do not store

JobProof is a tool, not a records service:

• We do not store the certificates you issue. Each certificate is generated and returned to your device; keeping, sending and retaining it is your responsibility.
• We do not store your customers' personal data. You enter it and it goes straight into the certificate on your device.
• You are the data controller for your customers' data. You must handle it lawfully, including keeping any records that your professional or legal obligations require.

Please see our Privacy Notice for full detail on the limited data we do hold about your engineer account.

7. Payments, refunds and disputes

JobProof operates on prepaid credit. Credit is bought in advance and is used to pay for AI scans and the documents they produce.

Credit is non-refundable. Buying credit is a purchase of the ability to produce scans and documents; it is not a deposit and it is not money held on your behalf.

Credit does not expire. It remains available to you for as long as JobProof operates, whether or not you use your account in the meantime. There is no subscription and no dormancy charge.

There is no charge for keeping your account open, and credit does not expire, so there is no need to close an account to stop costs. If you choose to close your account, any credit remaining on it is lost and is not refunded.

Credit cannot be transferred to another account, exchanged for cash, or used for anything other than JobProof scans and documents.

Welcome bonus credit and referral credit are promotional. They are not refundable, not transferable, and may be used only inside the application.

Scans that have been performed and documents that have been produced are not refundable.

If a document fails to generate, the credit for it is returned to your wallet.

If we charge you in error — a duplicate charge, a double top-up, or a charge for a document we did not deliver — we correct it, and where the correction cannot be made in credit we refund the payment.

These terms apply to accounts held in the course of a trade or business.

Prices are shown in the app in pounds sterling. We keep records of your top-ups and usage as required by UK tax law.

Tax. All prices are inclusive of all applicable taxes. JobProof is not registered for VAT, so no VAT is charged on any top-up or on any paid feature, and we do not issue VAT invoices. Any receipt we issue is not a VAT invoice and shows no VAT.

If something goes wrong with a payment. Please come to us first, at support@jobproof.uk. We aim to acknowledge any payment query within 5 working days and to put right anything that was our mistake. Raising it with us is normally quicker than a chargeback and lets us correct the account directly. If you do raise a chargeback with your bank or card issuer, we will respond to it using our records of your top-ups and usage.

8. Acceptable use

You must not:

• use the service for any unlawful purpose;
• attempt to break, probe, or interfere with the security of the platform;
• impersonate another person or engineer, or submit false registration cards;
• issue certificates for work you have not actually inspected or carried out;
• misuse, resell, or attempt to copy the service.

We may suspend or close accounts that breach these terms.

If we close your account, whether because you have breached these terms or for any other reason, any credit remaining on it is not refunded. If we withdraw the service altogether, we will give you reasonable notice so that you can use the credit you hold.

Fraud and false registration details - zero tolerance. If you submit a forged, altered or stolen registration or trade card, impersonate another person or engineer, or otherwise attempt to pass the trade check or issue certificates by deception, we will refuse or revoke your trade check and suspend or permanently close your account. Where appropriate we will report the matter to the relevant authorities and to the relevant engineer registers (for example Gas Safe Register, NICEIC or NAPIT), and we may retain the evidence for as long as necessary to investigate, prevent or report that fraud and to defend any related legal claim.

9. The service is provided "as is"

We work hard to make JobProof accurate and reliable, but the service is provided on an "as is" basis. The AI can make mistakes, which is exactly why you must verify everything against the physical installation. To the fullest extent permitted by law, we are not liable for certificates you issue, for your reliance on AI-suggested values you did not verify, or for any loss arising from your use of the service. Nothing in these terms limits any liability that cannot be limited by law.

10. The technology behind the service

JobProof runs on secure cloud infrastructure located in the UK and EU, uses a third-party provider to deliver account emails, and uses a third-party AI vision provider to help read the photos you submit. We do not name individual providers here for security reasons; we can confirm our current providers on request.

11. Changes to the service and these terms

We may update the service and these terms as the platform develops. The "last updated" date shows when these terms last changed. If we make a significant change we will make reasonable efforts to let you know.

12. Contact

You can reach us through the in-app support ticket system (available once your email is verified) or by emailing support@jobproof.uk.